Legal
Complaints
If something has gone wrong, we want to hear about it and put it right.
How to complain
You can raise a complaint by telephone on 0333 7720 173, by email to info@ashleighmortgages.co.uk, or in writing to 124 City Road, London EC1V 2NX.
Please include your name, contact details and a description of what has happened, so that we can look into it properly.
What happens next
We will acknowledge your complaint promptly and investigate it. We will keep you updated and write to you with our response, following the complaint-handling rules that apply to firms authorised and regulated by the Financial Conduct Authority.
If you remain unhappy
If you are not satisfied with our final response, or if we have not resolved matters within the time allowed under the rules, you may be able to refer your complaint to the Financial Ombudsman Service. Details of the service are available at financial-ombudsman.org.uk.
Our regulatory status
Ashleigh Mortgages is a trading name of Keith Hunter. We are authorised and regulated by the Financial Conduct Authority. Financial Services Register number 628591.
Let's talk about
your mortgage.
Tell us what you're planning. We'll explain what happens next and aim to come back to you the same day.
Your property may be repossessed if you do not keep up repayments on a mortgage or any other debt secured against it.